How the Pandemic has changed the way organizations work
The World Health Organization (WHO) declared COVID-19 a pandemic on March 11, 2020, causing a huge impact on people’s lives, communities, and businesses across the globe.
In addition to the serious implications on people's health and healthcare services, coronavirus (COVID-19) has a significant impact on businesses and the economy.
Impact on the organization’s working
A potentially unsustainable economic crisis is being faced by the entire globe right now!
The impact of the coronavirus outbreak pushes organizations to move at unprecedented speed in order to be able to serve their customers with quality while taking care of their employees’ health and safety.
That means re-evaluating how employees would deliver the same level of performance, how to meet targets, where the employees would work, and how digital channels can be used to support the business and ensure an on-time delivery even in the time of a crisis like this.
Following are the ways that can be widely adopted by organizations post the COVID-19 outbreak and the lock-down measures that are implemented to combat the pandemic;
1. Remote access
As employees have shifted to working from home, one needs to rapidly upgrade the infrastructure, management systems and process required to support them. When a large number of employees are working remotely, IT or cybersecurity is a major concern for effective and smoother functioning. A crisis management team must work virtually to attend and resolve the technical issues that employees may face in remote access.
2.Workforce planning
In a period of uncertainty, workforce planning needs to be looked at differently. All critical contributors to the business need to be included in the workforce plan for the regular conduct of business. Identification of critical roles and preparing temporary succession plans for these identified critical roles have become very important.
3.Contact centre management
At an organization, the team must harness data and analytics to form agile & responsive ways of addressing customer needs and support. Prioritization and sequencing of customer support for customer needs and non-critical matters being aligned accordingly.
4.Virtual team meetings for discussion
As an organization working remotely during the pandemic, it is suggested to move the operations to virtual platforms and applications to conduct team meetings and to discuss daily business activities as well as the action plan for business volume growth.
5.Supply chain command
Supply chain organizations are facing the real challenge of running the supply line as the administrations across the globe have locked down the cities. Therefore, creating a central chain command that runs the entire operation at one place to make sure that there is no shortage of supplies is in fact, the need of the hour.
We urge organizations to stay focused on maintaining the quality and efficiency of our services even at a time like this.
We encourage organizations across the globe to do the same and help in fighting the global economic crisis that is headed our way.
Stay Home. Stay Safe. Keep going.
All the best!